If you have any particular decease record in the past or present, including vertigo, dizziness, arthritis, heart decease, pregnancy, high-blood pressure during the year, serious surgery, apoplexy , diabetes, or under other medical condition, like asthma (carry individual medicine along with), please inform us in advance, we will provide you appropriate advice, arrangement and care. If you don’t inform us and that results in any incident, we will not take any legal responsibility
We offer life vest and will teach you how to move in water with the buoyant of the life vest
Q:
What happen if I want to go to bathroom?
A:
If you want to go to bathroom, please tell the coach so that he/she can take you to appropriate places to solve your problem.
Q:
Can I wear glasses or contact lens?
A:
If you are a nearsighted person, please wear glasses and tie the glasses with the safe helmet so that they won't disappear in water. If you wear contact lenses, you can bring your swim glasses in order to prevent the caontact lenses from flushing away by water.
Q:
Can girls join river tracing when they are in their period?
A:
Yes you can. We suggest you to use tampon with applicator instead of saniraty towel. Tampon is suitable for girls when doing outdoor activites and the applicator will prevent your hand from touching yourself for sanitary reason.
Q:
Can I join with bad physical strength?
A:
According to our experience, most of the participants can finish the activity. Our coach will also adjust the route depending on the conditions of all participants.
Q:
Can I bring camera with me?
A:
We do not recommend participants to bring camera. Plus, the coach will bring water-proof camera for photos
Q:
What should I wear?
A:
Please wear casual clothes and your swimming suit. We will prepare simple tent for changing clothes.
The river tracing challenges involve a certain level of difficulty, and participants may choose whether or not to join each activity.
2.
Please trim excessively long fingernails and toenails before the activity, and provide your barefoot foot length (cm), height, and weight so we can prepare suitable shoes and equipment for you. If you are particularly tall, muscular, petite, or small-sized, please inform us in advance.
3.
If you plan to bring personal belongings into the water, please store them in a waterproof bag or seal them with at least two layers of plastic bags. It is recommended not to bring non-waterproof electronic devices into the water.
4.
On the day of the activity, if roads are blocked or force majeure circumstances prevent access to the activity location, our company reserves the right to change the activity venue for safety reasons.
5.
Please wear your swimsuit before arriving on the day of the activity to help reduce waiting time.
6.
During the activity, please follow the instructor’s directions at all times. Our company will not be held legally responsible for any accidents or incidents caused by participants leaving the group without permission or engaging in unsafe behavior against instructions.
7.
To maintain the safety and quality of the group activity, please arrive on time on the day of the event. Participants who are more than 30 minutes late will not be waited for, and no refunds will be provided. Please take note.
8.
For safety and hygiene reasons, we strongly recommend not wearing contact lenses during the activity. If you wear glasses, please secure them with a strap to prevent them from being washed away. Non-waterproof cameras should not be brought into the water. We provide photography and video recording services during the activity.
9.
We kindly ask all participants to help protect the environment: take nothing but photos, leave nothing but footprints. Thank you for your cooperation and respect for nature.
10.
Cancellations made more than 72 hours before departure will incur a 20% handling fee. Cancellations made within 24 hours before departure will incur a 30% handling fee. No refunds will be issued for cancellations made on the day of departure, late arrivals, leaving the group without notice, or failing to attend without prior notification. Please comply with the above regulations to protect your rights and ensure a smooth experience.