Privacy Policy

Data we collect and why

When you sign up, we collect your name, email address, and login credentials to create and manage your account, verify your email, and let you sign in.

When you book, we collect booking contact details, participant names, ID or passport numbers, dates of birth, nationality, gender, contact details, and emergency contact information. Some trips also require sizing or dietary information. We use these details to process bookings, arrange trips and travel-related insurance, and respond to emergencies. If you provide a billing name or business tax number, we use it to issue an invoice.

We process order and payment status information for payment reconciliation, refunds, and accounting. If you contact support, we use the contact details and message you provide to respond and handle your request. When you use the website, our systems may record technical information such as your IP address and connection time for website operations, maintenance, and security.

You may choose whether to provide your data. Without the information a service requires, we may be unable to create your account, process your booking, or respond to your request.

Who uses your data, where, and how

We handle data electronically or in writing as needed to provide our services. Our staff, website and email service providers, payment processors, travel partners, and insurers may process data as needed to fulfil the relevant service. We may also provide data to authorities when required by law.

Data may be used in Taiwan, at your travel destination, or where service providers process it. External websites and payment pages explain their own data handling practices.

Retention and security

We retain data for as long as needed to manage accounts, fulfil bookings, keep accounts, and resolve disputes. We also follow applicable legal retention requirements.

We restrict access to order data through account permissions and encrypt the participant details stored with orders.

Cookies and browser storage

We use cookies to maintain sign-in and website sessions. Your browser may also store display preferences. You can clear or disable cookies in your browser settings. Some sign-in or booking features may be unavailable if you disable cookies.

Your personal data rights

Under applicable law, you may request access to or a copy of your personal data, request that it be supplemented or corrected, request that collection, processing, or use stop, or request deletion. Send your request to the email address below. We may need to verify your identity before handling your request.

Policy updates

If we update this policy, we will publish the new version on this page.

Contact us

Contact OUDO EXPLORE if you have questions about this policy or want to exercise your personal data rights.